Shipping policy

Shipping Policy

Thank you for shopping with LifesSmile. We are committed to providing a smooth and reliable shopping experience for every customer.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays may be processed on the next business day. During high-order periods, processing time may take slightly longer.

Shipping Time

Estimated delivery time is usually 7–15 business days, depending on your location, shipping carrier, and local delivery conditions.

Please note that delivery times are estimates only. Shipping may be affected by weather, customs clearance, holidays, local carrier delays, or other unexpected circumstances.

Shipping Fee

We offer free shipping on orders over $30.01.

For orders of $30.01 or less, a $4 shipping fee will apply at checkout.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address used at checkout if tracking is available.

Tracking updates may take 2–5 business days to appear after the package has been shipped. If tracking does not update immediately, please allow some time for the carrier system to refresh.

Incorrect Shipping Information

Please make sure your shipping address, phone number, and email address are correct before placing your order.

LifesSmile is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to help before the order is shipped, but we cannot guarantee changes once the package has been processed.

Lost or Delayed Packages

If your package is delayed, please check the tracking information first. Some packages may experience temporary delays during transit.

If your package has not arrived within the estimated delivery window, please contact our customer support team and we will help review the shipment status.

Multiple Packages

If your order contains multiple items, they may be shipped separately depending on warehouse availability. In this case, you may receive more than one tracking number.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, or other local fees. These charges are the responsibility of the customer unless otherwise stated at checkout.

LifesSmile is not responsible for delays caused by customs processing.

Contact Us

If you have any questions about your order or shipping status, please contact our customer support team. We will be happy to assist you.